All orders must be submitted in writing. Written confirmation of orders supersede all previous written and verbal communication. Customers are asked to review the invoice acknowledgement carefully and notify AXIS Furniture, Inc. (hereafter referred to as AXIS) immediately of any discrepancies.

Final invoicing may include additional cartoning, freight and insurance charges. All balances must be submitted to AXIS prior to shipping. Orders must be picked up within three (3) weeks after completion date stated on the final invoice. Weekly storage and handling costs may apply thereafter.

AXIS Furniture, Inc. pricing reflects designer net. Net pricing is available only to accredited designers with valid resale licenses. Pricing is freight on board (F.O.B.) Los Angeles and does not include tax, crating, handling, insurance, storage, shipping, assembly or installation. Price changes are subject to a thirty (30) day written notification to the showrooms.

Rush Orders
Rush orders can be placed for an additional upcharge. Contact your salesperson or representative to discuss before placing a rush order.

Lead Times
Standard lead time is 12-14 weeks for all items. The lead time is calculated based on the receipt of purchase order and 50% deposit. Outstanding COM/COL Application form, finish and/or drawing approvals may extend completion date.

Custom sizes, materials, details and finishes are available on many AXIS pieces. Requests can be made through your salesperson or representative. Custom quotes are valid for thirty (30) days unless otherwise negotiated.

The charge for custom orders is as follows; drawings for approval $300.00 per piece, finish samples to match $120.00 per sample and frame change charges for seating or upholstery $200 per order.

Change Orders/Cancellation Policy
All change orders or cancellation requests must be submitted to AXIS in writing within seven (7) days of the invoice date for review. Orders can not be changed or cancelled once production has begun. Customers forfeit their 50% deposit once an order has been cancelled.

Dimensions are given to the nearest half inch and may vary slightly on finished orders. Finishes may vary in color, grain and texture. Finish samples are representative and do not guarantee the final finish color. Slight variations in design may occur from showroom sample to completed order.

Customers Own Material (COM) yardage estimates are based on 54-inch wide plain goods. Alternate widths and pattern repeats are not reflected in these figures. Any variation should be confirmed with your salesperson or local representative showroom. AXIS reserves the right to charge extra for special material handling and detailing.

Application of fabric including but not limited to direction, seam placement and choice of face side of fabric will be at the sole discretion of AXIS unless submitted by the Customer in writing on the AXIS COM/COL Application form.

For identification purposes, COM/COLís must be properly sidemarked with the showroom, designer, client and item. AXIS accepts no responsibility for unmarked materials.

Lightweight fabrics such as silks and loose woven fabric must be backed. AXIS does not assume responsibility for quality issues resulting from fabric failure such as fraying or pulling. In order to determine if a fabric is suitable for upholstery, please send a cutting to AXIS for review. It is the responsibility of the textile manufacturers and client to inspect all fabrics and leathers and check yardage before shipping to AXIS for upholstery.

Shipments are released F.O.B. Los Angeles to the purchasers carrier in new and good condition. Title and all risk of damage or loss transfers to the purchaser at that moment. AXIS is not liable for damage incurred in the loading, transfer or storage.

Purchaser must specify the shipping details on the written order. If no carrier is specified, AXIS will use its judgement in selecting the best way carrier on behalf of the purchaser with no liability for such carrier.

AXIS is not responsible for damage incurred during loading, transit or storage. All furniture has been carefully inspected prior to release to the storage or delivery company. AXIS can provide a notification of release once the delivery company has picked up from our facility. The Customer should direct all subsequent delivery inquiries to the delivery company. All freight claims are the responsibility of the Customer. The Customer is responsible for filing insurance claims with the delivery company.

AXIS warrants all products against defects in materials and workmanship for one year from date of receipt by Customer or receiving warehouse, whichever is sooner. This warranty does not apply to breakage resulting from misuse, accidents, abuse, neglect, mishandling or wear resulting from normal use. This warranty does not apply to wood products placed in direct sunlight or wide variations in temperature or humidity. AXIS does not warrant finishes against fading and oxidizing. Defective products will be replaced within the normal production time period required to reorder and manufacture the same product.